Laurie Thomas
About Laurie Thomas
Laurie Thomas is an Account Manager at Shipfusion, where she has worked since 2020. She has a background in client engagement and project management, with previous roles at CTL Global and Fieldwork, Inc.
Work at ShipFusion
Laurie Thomas has been serving as an Account Manager at ShipFusion since 2020. In this role, she plays a crucial part in the Customer Success Team at the company's facility in Carol Stream, Illinois. Her responsibilities include assisting with initial Shopify integrations during the onboarding process, managing customer projects through Shipfusion's proprietary customer portal, and handling incoming chat, support tickets, and email interactions with clients. Laurie collaborates closely with the Support and Warehouse teams to ensure that deliverables are met and works with the sales team to provide product demonstrations to prospective clients.
Previous Experience at CTL Global
Before joining ShipFusion, Laurie worked at CTL Global as a Client Engagement Specialist from 2018 to 2020. During her two years in this position, she was involved in enhancing client relationships and ensuring customer satisfaction. Her role required strong communication and organizational skills, which she utilized to effectively engage with clients and address their needs.
Background in Market Research
Laurie has a background in market research, having worked at Fieldwork, Inc. as a Market Research Project Manager from 2015 to 2017. In this role, she managed various projects and contributed to the company's research initiatives. Additionally, she served as the Director of Client Services at Fieldwork, Inc. for a brief period in 2017, where she focused on client relations and service delivery.
Education and Expertise
Laurie Thomas earned her Bachelor of Fine Arts (B.F.A.) degree in Design and Visual Communications from the Illinois Institute of Art, where she studied from 2001 to 2004. This educational background has equipped her with a strong foundation in design principles and visual communication, which she applies in her professional roles. Her expertise in client engagement and project management is complemented by her academic training.
Role at Niven
Laurie worked at Niven as a POP Account Manager from 2017 to 2018. In this role, she was responsible for managing point-of-purchase accounts and ensuring client satisfaction. Her experience at Niven contributed to her skills in account management and client services, further enhancing her professional profile.