Terrence Gakman
About Terrence Gakman
Terrence Gakman is a Customer Support Manager at Shipfusion with over 10 years of management experience in the food, beverage, and hospitality industry. He holds multiple qualifications, including a Bachelor of Arts in International Business and a Bachelor of Applied Business in Hospitality Operations Management.
Work at ShipFusion
Terrence Gakman has been employed at ShipFusion since 2017, initially taking on the role of Operations Manager. In this position, he has contributed to the company's operational efficiency and team management. In 2018, he transitioned to the role of Customer Support Manager, where he has been responsible for overseeing customer service operations for six years. His leadership skills are evident as he manages and motivates teams of up to 30 individuals, ensuring high standards of customer support.
Education and Expertise
Terrence Gakman has a solid educational background in business and hospitality. He studied at Seneca College of Applied Arts and Technology, earning a Bachelor of Arts in International Business from 2002 to 2005. He furthered his education at George Brown College, completing a Bachelor of Applied Business in Hospitality Operations Management from 2007 to 2009. Additionally, he holds a Food and Beverage Diploma from George Brown College, achieved between 2005 and 2007. His academic qualifications complement his extensive experience in management roles within the food, beverage, and hospitality industry.
Certifications and Skills
Terrence Gakman is WHMIS certified, demonstrating his knowledge of workplace hazardous materials information systems. He also holds a Prud’homme Beer Certification: Level 1 - Beer Enthusiast, which reflects his expertise in beer and beverage management. His proficiency in using Silverware POS and Iris systems enhances his operational capabilities. Furthermore, he is certified in Emergency First Aid and CPR/AED Level C, indicating his preparedness for emergency situations in the workplace.
Background
With over 10 years of experience in management roles, Terrence Gakman has developed a strong foundation in the food, beverage, and hospitality sectors. His career trajectory has equipped him with the skills necessary to lead teams effectively and manage customer support operations. His educational pursuits in international business and hospitality have provided him with a comprehensive understanding of the industry, which he applies in his current roles at ShipFusion.