Lena Floyd
About Lena Floyd
12 years plus experience in the Education and child care industry including Lead Teacher since 2012. Cpr certified and several trainings and certifications for teaching and continuing education including ADA certification and Basic Health & Safety, 9 hours communication, COVID-19 training and on hands experience with a variety of ages 2 and up. Experienced in the area of Customer Service with over 8 years experience in the telecommunications field (Cable industry. ) Highly motivated individual and seasoned in customer care including conflict resolution in problematic situations, outstanding customer service and retention of business. Former employee of Millennium Digital Media and trained in everyday customer relations duties that range from sales, billing, new service, lobby specialist, internet and trouble shooting as well as account management and retentions if business. Promoted to Retention Specialist and focused in retaining business for the company. Later moved on to the area of Education in 2007-2019 where I worked as a Preschool Teacher with Churchville Presbyterian Preschool. Later became licensed as a property & casualty agent for State Farm Insurance. 12 years plus experience in the child care industry including Lead Teacher since 2012. Cpr certified and several trainings and certifications for teaching and continuing education.