Solana Adams
About Solana Adams
Solana Adams is a Customer Service Specialist with extensive experience in client relations and team leadership. She has worked at Shipware since 2021 and has held various roles in customer service and business development across multiple companies.
Work at Shipware
Solana Adams has been employed at Shipware since 2021 as a Customer Service Specialist, working remotely. Prior to this role, she served as an Executive Assistant from 2020 to 2021 and as a Team Lead Business Development Representative from 2019 to 2020. In her various positions, she collaborated with Sales, Tech, Operational, and Executive members to identify process gaps and develop solutions. Her experience at Shipware has contributed to her expertise in customer service and business development.
Education and Expertise
Solana Adams studied Media Communication at Grossmont College from 2012 to 2016. This educational background has equipped her with skills in communication and data management. She specializes in data verification and adjustment to ensure accuracy in client reporting. Additionally, she utilizes extensive knowledge of Excel and Microsoft Office tools to generate reports that support better business decision-making.
Background in Sales and Customer Service
Before her tenure at Shipware, Solana Adams gained experience in sales and customer service roles. She worked as a Sales Associate at Target from 2012 to 2013 and at Motoworld Of El Cajon from 2015 to 2016. Additionally, she served as a Supervisor at Papaya Clothing from 2013 to 2015. These roles provided her with foundational skills in customer interaction and sales strategies.
Project Management Skills
In her roles, Solana Adams has demonstrated project management skills by creating and assigning tasks to team members to ensure timely completion of projects. She leads team members effectively while maintaining company culture and morale. Her ability to manage projects and collaborate with various departments has been a significant aspect of her professional development.
Previous Experience at Willis Towers Watson
Solana Adams worked at Willis Towers Watson Health and Benefits as a Client Lead from 2016 to 2019. In this role, she was responsible for managing client relationships and ensuring the delivery of services. This experience further enhanced her skills in client management and service delivery.