Adam Lucas
About Adam Lucas
Adam Lucas is a Senior Billing Specialist at Shogun, where he has worked since 2021. He has a background in customer success and gaming support, with experience in data analysis and programming.
Work at Shogun
Adam Lucas has been employed at Shogun since 2021 as a Senior Billing Specialist. In this role, he focuses on billing processes and customer service efficiency. Prior to this position, he served as a Customer Success Manager at Shogun from 2019 to 2021. His experience in both roles has contributed to the company's operational effectiveness and customer satisfaction.
Previous Experience at Blizzard Entertainment
Before joining Shogun, Adam Lucas worked at Blizzard Entertainment for nine years, from 2009 to 2018, as a Specialist Game Master. His role involved providing support and assistance to players, enhancing their gaming experience. This position allowed him to develop skills relevant to customer service and knowledge management within the gaming industry.
Education and Expertise
Adam Lucas studied Computer Science at The University of Sheffield from 2005 to 2007. His educational background provides a foundation for his technical skills, including programming in C#. He possesses expertise in data analysis, which supports his work in billing processes and trend identification. Additionally, he has a background in knowledge-centered support, focusing on creating and maintaining a knowledge base to improve service efficiency.
Skills in Data Analysis and Programming
Adam Lucas has developed strong skills in data analysis, which are essential for identifying trends and improving billing processes. He utilizes programming skills in C# to enhance task efficiency, demonstrating a blend of technical and analytical abilities. His proficiency in Microsoft Excel further supports his investigative work and problem-solving capabilities.
Experience in Streaming and eSports
Adam Lucas has experience in streaming and eSports, indicating a solid understanding of the competitive and entertainment aspects of the gaming industry. This experience complements his previous roles and enhances his ability to engage with customers in the gaming community.