Andre Smith
About Andre Smith
Andre Smith serves as the Support Training Coordinator at Shogun, a position he has held since 2020. With a background in education and extensive experience in support roles, he has contributed to the development of training programs that improve team performance.
Current Role at Shogun
Andre Smith serves as the Support Training Coordinator at Shogun, a position he has held since 2020. In this role, he is responsible for developing and implementing training programs aimed at enhancing team performance. His background in education allows him to effectively contribute to the training initiatives within the organization.
Previous Experience at Shogun
Before becoming the Support Training Coordinator, Andre worked at Shogun as a General Support representative from 2018 to 2020. During this time, he gained valuable experience in customer support, which laid the foundation for his current training role.
Experience at Line2
Andre Smith held multiple positions at Line2 from 2014 to 2018. He worked as an Independent Contractor for four years, followed by roles as a Porting Specialist and an Account Onboarding Specialist. He also served as a Tier 2 Escalations Agent for one month in 2017. These roles contributed to his expertise in customer service and technical support.
Educational Background
Andre studied at the University of South Wales, where he earned a Master's degree in Business Administration from 2018 to 2020. He also holds a Bachelor of Science (B.Sc.) in Management Information Systems from the University of London. Additionally, he completed an Associate degree in Management Information Systems at the University of the Commonwealth Caribbean (UCC).
Passion for Teaching and Learning
Andre has a strong passion for teaching and continuous learning. His personal motto emphasizes his commitment to contributing to the improvement of those around him. This dedication is evident in his transition from an educator at St. Andrew High School for Girls to a corporate training role, showcasing his adaptability and diverse skill set.