Danielle Wilson
About Danielle Wilson
Danielle Wilson is a Customer Success Manager at Shogun, where she has worked since 2021. She has previous experience as a Marketing & Practice Manager at NHS and held various roles at Unissu, including Research Manager and Customer Success Lead.
Current Role at Shogun
Danielle Wilson serves as a Customer Success Manager at Shogun, a position she has held since 2021. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with customers. Her responsibilities include onboarding new clients, addressing their needs, and providing ongoing support to maximize the value they receive from Shogun's services. Danielle's experience in customer success allows her to effectively guide clients through their journey with the company.
Previous Experience at Unissu
Danielle Wilson worked at Unissu in various capacities from 2018 to 2021. Initially, she served as a Research Manager for two years, where she conducted market research and analysis to support the company's objectives. Following this role, she transitioned to the position of Customer Success Lead for one year, where she was responsible for enhancing customer experiences and ensuring successful product adoption among clients in Belfast, Northern Ireland.
Experience at NHS
Before her tenure at Unissu, Danielle Wilson worked at the NHS as a Marketing & Practice Manager from 2012 to 2018. In this role, she managed marketing initiatives and contributed to the overall strategy of the practice. Her six years of experience in this position equipped her with valuable skills in communication, project management, and stakeholder engagement, which she has carried into her subsequent roles.
Professional Background
Danielle Wilson has a diverse professional background that spans several years in customer success and marketing. Her career began in the healthcare sector with the NHS, where she developed foundational skills in marketing management. She then transitioned to the technology sector with Unissu, where she gained expertise in research and customer success. Currently, her role at Shogun allows her to leverage her extensive experience to enhance client relationships and drive satisfaction.