Kelsey Irwin
About Kelsey Irwin
Kelsey Irwin is a Growth Customer Success Manager at Shogun, where she has worked since 2023. She has a diverse background in customer service and account management, with previous roles at various companies including Barton Associates Inc. and Walt Disney World.
Current Role at Shogun
Kelsey Irwin serves as the Growth Customer Success Manager at Shogun, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving growth initiatives. Her responsibilities include managing customer relationships and ensuring that clients receive maximum value from Shogun's products and services.
Previous Experience
Before her current role, Kelsey Irwin worked at Shogun as a Sales Development Representative from 2021 to 2023. She has also held various positions in different organizations, including Account Development Manager at Barton Associates Inc. in 2018, Customer Service Associate at Bank of Washington in 2019, and Business Advisor at Thryv from 2019 to 2021. Her diverse experience spans customer service, sales, and account management.
Internships at Walt Disney World
Kelsey Irwin participated in the Disney College Program, completing multiple internships at Walt Disney World. She interned from 2014 to 2015 for five months and again in 2016 for three months. These internships provided her with valuable experience in customer service and operations within a high-profile entertainment environment.
Education and Academic Projects
Kelsey Irwin earned a Bachelor’s Degree in Marketing/Marketing Management from Southeast Missouri State University, where she studied from 2012 to 2016. During her time at the university, she was involved in real-world experience projects, including a Business Research class and a Marketing Management class in 2016. These projects allowed her to apply theoretical knowledge in practical settings.
Training and Development Roles
Kelsey Irwin has experience in training and development, having worked as a Senior Corporate Trainer at Whitewater Innovations, Inc. from 2017 to 2018. In this role, she was responsible for developing training programs and facilitating sessions to enhance employee skills and performance.