Leah Boyle
About Leah Boyle
Leah Boyle is a UX & Support professional with over five years of experience in customer service and quality assurance. She currently works at Shogun in Dublin, Ireland, and has previously held roles at Infosys and Autoglass.
Work at Shogun
Leah Boyle has been employed at Shogun since 2021, where she serves in the role of UX & Support. Her tenure at the company has lasted for three years, during which she has contributed to enhancing user experience and providing support services. Shogun is known for its focus on e-commerce solutions, and Leah's role is integral to ensuring customer satisfaction and effective product usability.
Education and Expertise
Leah Boyle studied at CCT College Dublin from 2017 to 2018, where she achieved certifications in Python and CompTIA+. Additionally, she attended e-College Solas from 2015 to 2016, earning a Java Associate Developer SE7 certification. These educational experiences have equipped her with a solid foundation in programming and technical skills relevant to her career in UX and support.
Background in Customer Service
Leah Boyle has over five years of experience in customer service and quality assurance. Her career began at Xpert Taxis as a Customer Service Representative from 2016 to 2017. She then worked at Autoglass in a similar role from 2017 to 2018. Following that, she joined Infosys, where she held positions as a User Experience Recruiting Coordinator and Quality Specialist from 2018 to 2021. This background has contributed to her strong communication and problem-solving skills.
Professional Experience at Infosys
At Infosys, Leah Boyle held two significant roles. She served as a User Experience Recruiting Coordinator - SME from 2018 to 2019, followed by her position as a Quality Specialist from 2019 to 2021. In these roles, she focused on user experience and quality assurance, which enhanced her expertise in these areas and prepared her for her current position at Shogun.
Recognition and Skills
Leah Boyle is recognized for her proactive approach, dedication, and strong communication skills in her professional roles. Colleagues have noted her ability to work effectively as a team player and her problem-solving capabilities. These attributes have been essential in her contributions to customer service and user experience initiatives throughout her career.