Leah Boyle
About Leah Boyle
Leah Boyle is a Technical Customer Success Manager with over five years of experience in customer service and quality assurance. She has held various roles at companies such as Infosys and Shogun, demonstrating her skills in user experience and support.
Current Role at Shogun
Leah Boyle currently serves as a Technical Customer Success Manager at Shogun, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success through technical support and guidance. Her responsibilities include addressing customer inquiries, providing solutions, and fostering strong relationships with clients. This position is remote and allows her to leverage her extensive experience in customer service and technical support.
Previous Experience at Shogun
Leah Boyle has held multiple roles at Shogun from 2021 to 2023. Initially, she worked as a UX & Support professional, followed by a position as a UX Research Coordinator for nine months. Subsequently, she transitioned to the role of Support Specialist, where she contributed for a year. Her diverse experiences at Shogun have equipped her with a comprehensive understanding of user experience and customer support.
Experience at Infosys
Leah Boyle worked at Infosys in various capacities from 2018 to 2021. She began as a User Experience Recruiting Coordinator on a Google Contract, where she focused on recruiting and user experience initiatives. She then transitioned to a Quality Specialist role, also on a Google Contract, for two years. These positions enhanced her skills in quality assurance and user experience within a large corporate environment.
Educational Background
Leah Boyle studied at CCT College Dublin, where she achieved certifications in Python and CompTIA+ from 2017 to 2018. Additionally, she attended e-College Solas, completing a Java Programmer course and earning the Java Associate Developer SE7 certification from 2015 to 2016. This educational background has provided her with a solid foundation in programming and technical skills.
Customer Service Experience
Leah Boyle has over five years of experience in customer service and quality assurance. She has worked in various customer-facing roles, including as a Customer Service Representative at Xpert Taxis and Autoglass. Her experience in these positions has contributed to her reputation as a proactive problem solver and strong communicator, recognized for her ability to work effectively within a team.