Lynsey Cawdle
About Lynsey Cawdle
Lynsey Cawdle is a Technical Support Specialist - Level II at Shogun, where she has worked since 2019. She has a diverse background in customer support and graphic design, with previous roles at companies such as Shopify and We are Underground.
Work at Shogun
Lynsey Cawdle has been employed at Shogun as a Technical Support Specialist - Level II since 2019. In this role, she provides technical assistance and support for users of the Shogun platform. Her responsibilities include troubleshooting issues and ensuring customer satisfaction. Lynsey's tenure at Shogun has spanned five years, during which she has developed expertise in handling customer inquiries and resolving technical problems.
Previous Employment Experience
Prior to her role at Shogun, Lynsey Cawdle worked in various positions that contributed to her technical and customer service skills. She served as a Document Specialist and Photocopier Operator at Branch Office Services from 2018 to 2019. Before that, she was a Remote Guru at Shopify from 2014 to 2015 and a Theme Support Guru at We are Underground from 2016 to 2018. Lynsey also held positions as a Senior Large Format Production employee at Color Right Now and as a Graphic Designer at Covey Basics and the Department of National Defence.
Education and Expertise
Lynsey Cawdle has a solid educational background in graphic design and media studies. She studied at NBCC Miramichi, where she earned a diploma in Graphic Design and a certificate in Media Studies. Additionally, she completed a Front-end Fundamentals with JS course at Lighthouse Labs. This combination of education has equipped her with a strong foundation in design principles and technical skills relevant to her career.
Customer Support Skills
Lynsey Cawdle has extensive experience in customer support, particularly within the Shopify platform. She specializes in assisting users who utilize We are Underground themes. Her proficiency with customer service platforms such as Helpscout and Desk.com enhances her ability to provide effective support. Lynsey's focus on customer satisfaction is evident in her approach to resolving issues and addressing user needs.