Mathijs Wagemaker
About Mathijs Wagemaker
Mathijs Wagemaker is a Senior Technical Support Coordinator currently working at Shogun since 2021. He has extensive experience in technical support and client strategy, having previously held positions at Janet Carroll Estate Agents, Indeed.com, and Getty Images.
Current Role at Shogun
Mathijs Wagemaker serves as a Senior Technical Support Coordinator at Shogun, a position he has held since 2021. In this role, he focuses on providing technical support and ensuring customer satisfaction. His responsibilities include troubleshooting technical issues and utilizing various tools to enhance the support process.
Previous Experience at Janet Carroll Estate Agents
Before joining Shogun, Mathijs worked at Janet Carroll Estate Agents as a Lead IT Consultant - Ad-Hoc from 2015 to 2022. During his seven years in this role, he provided IT consulting services and contributed to various projects in Dublin, Ireland.
Work History at Indeed.com
Mathijs held multiple roles at Indeed.com, including Specialist in Client Strategy & Insights for UK Key Accounts from 2018 to 2021 and Team Lead in the same department for four months in 2021. His work involved strategic planning and client management, contributing to the company's success in the UK market.
Educational Background
Mathijs has a diverse educational background. He studied at University College Dublin, achieving QQI Level 6 in Access to Science, Engineering, Agricultural Science, and Medicine from 2020 to 2021. He also earned a Bachelor of Science in Information Systems and Information Technology from Technological University Dublin from 2017 to 2020. Additionally, he completed studies in Front-End Web Development at Udacity and Computer Science at BFEI.
Technical Skills and Contributions
Mathijs has implemented significant improvements in his roles, such as enhancing reporting processes in Jira to support data-driven decision-making. He has also optimized onboarding programs and developed dashboarding solutions for better process efficiency. His technical skills include proficiency in devtools, React, HTML, and CSS, which he utilizes for troubleshooting and debugging.