Kathryn Craig Jones
About Kathryn Craig Jones
Kathryn Craig Jones is a Customer Support Specialist with extensive experience in client services and project coordination. She has worked at various companies, including Duncan Solutions and Shootsta, and holds two Associate's degrees from Palomar College in Cybersecurity and Computer Science.
Current Role at Shootsta
Kathryn Craig Jones has been employed at Shootsta as a Customer Support Specialist since 2020. In this role, she is responsible for assisting customers with inquiries and providing support to enhance their experience with the company's services. Her position involves troubleshooting issues, guiding users through processes, and ensuring customer satisfaction.
Previous Experience in Customer Support and Project Coordination
Before joining Shootsta, Kathryn worked at Duncan Solutions in various roles, including Client Services Representative and Project Coordinator. Her tenure at Duncan Solutions lasted from 2007 to 2015, where she developed skills in customer service and project management. Additionally, she served as a Project Coordinator at CivicSmart from 2015 to 2017, further enhancing her coordination and support capabilities.
Office Management Experience at FrescoData
Kathryn held the position of Office Manager and Executive Assistant at FrescoData from 2017 to 2018. In this role, she managed office operations and provided executive support, contributing to the efficiency of the organization. Her experience in office management complements her customer support skills.
Educational Background in Cybersecurity and Computer Science
Kathryn studied at Palomar College, where she earned an Associate's degree in Cybersecurity from 2018 to 2021. Additionally, she pursued an Associate's Degree for Transfer in Computer Science from 2017 to 2021. Her educational background provides her with a strong foundation in technology and security, which is beneficial in her current role.