Courtney Perry
About Courtney Perry
Courtney Perry is an Enterprise Customer Success Manager at Shopmonkey, where she has worked since 2021. She has extensive experience in customer success and merchandising, having previously held positions at Old Navy and Mindbody.
Current Role at Shopmonkey
Courtney Perry serves as the Enterprise Customer Success Manager at Shopmonkey since 2021. In this role, she proactively analyzes customer product usage to identify opportunities or risks, focusing on maintaining healthy enterprise accounts. She collaborates closely with product teams to ensure that customer feedback is integrated into product advancements, enhancing the overall customer experience.
Previous Experience at Old Navy
Courtney Perry worked at Old Navy in two positions. She was a Merchandiser from 2008 to 2012 in Fresno, California, where she contributed to product selection and inventory management. Following this role, she served as the Merchandising Team Manager from 2012 to 2013 in San Luis Obispo, overseeing merchandising strategies and team performance for one year.
Experience at Mindbody
Courtney Perry's tenure at Mindbody spanned from 2013 to 2021. She began as an Onboarding Specialist for three years in San Luis Obispo, California, where she facilitated the onboarding process for new clients. She then advanced to the role of Senior Technical Success Manager, serving for five years, where she focused on ensuring customer satisfaction and technical support.
Education and Academic Background
Courtney Perry studied at California State University, Fresno, where she earned a Bachelor of Science in Business Administration, Management and Operations. Her academic journey lasted from 2008 to 2012, providing her with a solid foundation in business principles and management practices.