Crissy Watkins
About Crissy Watkins
Crissy Watkins serves as the Director of Payments at Shopmonkey, where she has successfully implemented a customer financing program and expanded the payments team. With a background in payments consulting and account management, she has significantly increased payment volumes and streamlined processes during her career.
Work at Shopmonkey
Crissy Watkins has been with Shopmonkey since 2021, initially serving as Senior Manager of Payments before advancing to the role of Director of Payments in 2022. In her current position, she has implemented a customer financing program that has facilitated $7 million in loans to clients. Watkins has also expanded the payments team by 20% and increased the payments volume from $33 million to $62 million within a nine-month period. Additionally, she has streamlined the risk process and enhanced tooling to improve the dispute win rate.
Previous Experience at Mindbody
Prior to her tenure at Shopmonkey, Crissy Watkins worked at Mindbody from 2012 to 2021. She held several positions, including Merchant Account Client Representative, Senior Payments Account Manager, and Merchant Revenue Consultant. During her time at Mindbody, she focused on enhancing client relationships and optimizing payment processes, contributing to the company's overall revenue growth.
Early Career at Wells Fargo
Crissy Watkins began her professional career at Wells Fargo, where she worked as a Marketing Assistant from 2003 to 2008. In this role, she gained valuable experience in marketing strategies and client engagement, laying the groundwork for her future roles in payments and revenue consulting.
Education and Expertise
Crissy Watkins earned a Bachelor of Arts degree in Communications from California Polytechnic State University-San Luis Obispo, studying from 2003 to 2009. Her educational background has equipped her with strong communication skills, which she has applied throughout her career in various roles within the payments and marketing sectors.