Garrett Gouveia
About Garrett Gouveia
Garrett Gouveia is the Customer Support Lead at Shopmonkey, where he has worked since 2019. He has a background in quality assurance and training development, with previous experience in various roles across the engineering and gaming industries.
Current Role at Shopmonkey
Garrett Gouveia serves as the Customer Support Lead at Shopmonkey, a position he has held since 2019. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His contributions include developing onboarding training and documentation processes, which enhance the efficiency of the support team. His experience in quality assurance activities further supports the team's commitment to maintaining service standards.
Previous Experience
Prior to his current role, Garrett Gouveia held various positions that contributed to his expertise in customer support and project management. He worked at The Art Institute of California as a Note Taker and Tutor for two months in 2012. He also served as an Estimator/Project Manager at Martin General Engineering Inc for five months in 2019. Additionally, he gained experience as an FQA Tester at Sony Computer Entertainment America from 2013 to 2014 and as a 3D QA and Touchup Artist at Mindlance from 2014 to 2015.
Educational Background
Garrett Gouveia completed his high school education at Ponderosa High School, earning a diploma from 2003 to 2007. He then attended Cosumnes River College, where he studied General Education and obtained an Associate of Arts degree from 2007 to 2010. Following that, he pursued a Bachelor of Science in Game Art & Design at the Art Institute of California - Sunnyvale, completing his studies from 2010 to 2013.