Julia S.
About Julia S.
Julia S. is an Implementation Manager at Shopmonkey, with a strong background in the hospitality and tourism industry. She has over 8 years of experience in SaaS customer service, having held various roles at Cloudbeds and ITH Hostels.
Work at Shopmonkey
Julia S. currently serves as an Implementation Manager at Shopmonkey, a position she has held since 2024. In this role, she is responsible for overseeing the implementation process for new clients, ensuring a smooth transition to the platform. Her experience in customer service and onboarding is leveraged to enhance the overall client experience.
Previous Experience at Cloudbeds
Before joining Shopmonkey, Julia S. worked at Cloudbeds in various roles from 2019 to 2023. She began as a Market Manager, managing customer relationships and driving platform utilization. She then transitioned to the Onboarding Coach role, where she mentored a team of 5-7 Onboarding Coaches and focused on providing a high-quality onboarding experience. Julia also served as the Onboarding Lead, where she managed a segment of 70-100 customers, emphasizing customer retention through data analysis.
Background in Hospitality and Tourism
Julia S. has a strong background in the hospitality and tourism industry, which has shaped her career. She worked at ITH Hostels in various capacities, including Assistant Manager and Executive Assistant, from 2015 to 2018. Her roles involved managing operations and supporting customer service initiatives, contributing to her understanding of the industry.
Education and Expertise
Julia S. studied Political Science at Stockton University, where she earned her Bachelor's degree from 2010 to 2014. She also briefly attended The University of Waikato in 2013. In addition to her formal education, she has obtained multiple certifications in sales, persuasion, and hospitality management from LinkedIn and Florida Atlantic University, enhancing her expertise in customer service and management.
Skills and Certifications
With over 8 years of experience in SaaS customer service, Julia S. has developed strong skills in performance management, customer acquisition, and customer experience. Her certifications in sales and hospitality management further complement her professional skill set, allowing her to effectively contribute to the growth and success of the organizations she has worked with.