Justin Khuc
About Justin Khuc
Justin Khuc serves as the Director of Customer Support at Shopmonkey, where he has worked since 2024. He has a background in customer support and business analysis, having held various roles at Shopmonkey and Xactly Corp, and he holds a Bachelor of Science in Business Administration from San Jose State University.
Current Role as Director Of Customer Support
Justin Khuc currently serves as the Director of Customer Support at Shopmonkey, a position he has held since 2024. In this role, he oversees customer support operations, ensuring high-quality service delivery and customer satisfaction. His leadership is characterized by a commitment to self-improvement and teamwork, which aligns with the company's goals of enhancing customer experience.
Previous Experience at Shopmonkey
Before becoming the Director of Customer Support, Justin worked at Shopmonkey in various capacities. He served as the Head of Customer Support & Success from 2019 to 2022, where he focused on customer engagement and support strategies. Following that, he held the position of Associate Director of Customer Support from 2022 to 2024, further developing his expertise in customer relations and team management.
Professional Background at Xactly Corp
Justin Khuc has significant experience at Xactly Corp, where he held multiple roles from 2013 to 2019. He began as a Business Analyst in Premium Support, progressing to Senior Business Analyst and then Manager of Premium Support. His tenure at Xactly allowed him to develop strong analytical and managerial skills, contributing to his overall professional growth.
Education and Academic Background
Justin studied at San Jose State University, earning a Bachelor of Science in Business Administration with a concentration in Corporate Financial Management from 2010 to 2013. Prior to that, he attended Evergreen Valley College from 2008 to 2010. His educational background provides a solid foundation for his career in customer support and business management.
Personal Philosophy and Teamwork Beliefs
Justin Khuc embraces a personal philosophy centered on self-improvement, aiming to exceed his own expectations daily. He values teamwork, which is evident in his approach to leadership and collaboration. He often reflects on the importance of teamwork, inspired by a quote from Andrew Carnegie, highlighting his belief in collective effort and support.