Lisa Sexton
About Lisa Sexton
Lisa Sexton is a Senior Customer Success Manager at Shopmonkey, where she has worked since 2023. With over 25 years of experience in customer service and project management, she has a strong background in UCaaS and SaaS infrastructure.
Work at Shopmonkey
Lisa Sexton currently serves as a Senior Customer Success Manager at Shopmonkey, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and loyalty through effective communication and relationship-building. Prior to this position, she worked as an SMB Implementation Manager at Shopmonkey from 2021 to 2023, where she specialized in project management and implementation strategies.
Education and Expertise
Lisa Sexton has a diverse educational background. She studied Photography and Film at the Academy of Art University from 1995 to 1997. Additionally, she earned an Associate's Degree in General Sales, Merchandising, and Related Marketing Operations from the Fashion Institute of Design & Merchandising between 1991 and 1993. She also pursued studies in Psychology and Ethics at Palomar College from 1989 to 1990. Her expertise includes a strong knowledge of UCaaS and SaaS infrastructure, with a proven track record in project management and implementation.
Background
Lisa Sexton has over 25 years of experience in customer service and project management across various industries. Her career includes roles at 8x8, where she served as an Implementation Advisor and later as a Senior Solution Delivery Advisor. She has also worked in veterinary services as a Client Service Supervisor and Lead Veterinary Receptionist, showcasing her versatility in client-facing roles. Her experience spans multiple locations, including San Jose, California, and Boston, Massachusetts.
Achievements
Lisa Sexton is recognized for her award-winning performance in achieving key performance indicators (KPIs). She has demonstrated excellence in providing high-quality customer interactions, emphasizing a white glove service approach. Her ability to create lasting relationships with clients and partners has significantly enhanced customer satisfaction and loyalty. Lisa is also known for her strong cross-functional team collaborations, effectively working with diverse teams to achieve common goals.