Rani Shah (She/Her)
About Rani Shah (She/Her)
Rani Shah is a Customer Success Representative at Shopmonkey with a diverse background in technical support, social media, and recreation management. She has experience in content creation and advocacy for storytelling, alongside a degree in Parks, Recreation and Leisure Studies from California Polytechnic State University.
Current Role at Shopmonkey
Rani Shah currently serves as a Customer Success Representative at Shopmonkey, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Her work is centered in Los Osos, California, where she engages with customers to address their needs and provide support.
Previous Experience in Customer Support
Prior to her role at Shopmonkey, Rani Shah worked at Mindbody as a Technical Support Specialist from 2013 to 2016. She also served as a Knowledge Base Administrator at Mindbody from 2016 to 2020, where she contributed to the technical content creation and copy editing for a user base of 1.3 million annually. Her experience in customer support roles has equipped her with skills to effectively assist clients.
Background in Recreation and Community Services
Rani Shah has a background in community services, having worked as a Recreation Supervisor for the City of San Luis Obispo from 2007 to 2009. This role involved overseeing recreational programs and services. Additionally, she served as a communications coordinator with Stand Strong, a local women's shelter, where she contributed to community outreach efforts.
Education and Certifications
Rani Shah holds a Bachelor of Science degree in Parks, Recreation and Leisure Studies from California Polytechnic State University-San Luis Obispo, which she completed from 1993 to 1997. She also studied at Hirudaya School of Massage, where she achieved a 200+ hour Massage Certification from 1999 to 2001. These educational experiences have contributed to her diverse skill set.
Skills and Advocacy
Rani Shah possesses skills in flat illustrations and grant writing, which enhance her professional capabilities. She advocates for the human voice, focusing on ensuring that stories are heard and told. This advocacy reflects her commitment to community engagement and communication.