Vitalii Skoblia
About Vitalii Skoblia
Vitalii Skoblia is an Enablement and Training Specialist at Shopmonkey, where he develops eLearning assets and guides new hires through their onboarding process. He has a diverse background in customer success, technical account management, and engineering, with experience in various companies across the technology and telecommunications sectors.
Work at Shopmonkey
Vitalii Skoblia currently serves as an Enablement & Training Specialist at Shopmonkey, a position he has held since 2021 in Kyiv, Ukraine. In this role, he develops eLearning assets aimed at enhancing training experiences for employees. He guides new hires through their onboarding journey, ensuring they are well-equipped to succeed in their roles. Vitalii collaborates with various departments to conduct needs assessments and gather feedback, focusing on improving training processes and identifying internal procedural bottlenecks.
Previous Experience in Customer Success and Technical Roles
Before joining Shopmonkey, Vitalii held several positions in customer success and technical roles. He worked as a Technical Account Manager at CommPeak from 2020 to 2021 and as a Customer Success Manager at IO Technologies from 2017 to 2018. Additionally, he served as an Integration Manager at Competera in 2019 and briefly as a Customer Success Manager at the same company. His experience in these roles has contributed to his expertise in customer relations and support.
Education and Expertise
Vitalii Skoblia holds a Master's Degree in Telecommunications Engineering from the National Aviation University, which he completed from 2012 to 2013. He also earned a Bachelor's Degree in the same field from the same institution from 2007 to 2011. Furthermore, he studied at the National Referee School, where he achieved the title of Assistant of the Referee among juniors and students for national competitions, as well as adults for regional competitions from 2013 to 2014.
Background in Technical Support and Engineering
Vitalii has a background in technical support and engineering, having worked in various capacities prior to his current role. He was a Support Engineer at JeraSoft Development for four months in 2014 and later served as an Application Engineer (Account Manager) at the same company from 2014 to 2017. He also worked as a Customer Support Engineer L1 at JSC 'Ukrainian Processing Center' for six months in 2013. This experience has provided him with a solid foundation in technical problem-solving and customer support.