Andrea Yanase Schnider
About Andrea Yanase Schnider
Andrea Yanase Schnider is a Portuguese Language Specialist in Customer Success at Clubhouse, where she has worked since 2020 in Zurich, Switzerland. She has a diverse background in media strategy, sales management, and client relations, with previous roles at Goldbach Group AG and KAYAK.
Current Role at Clubhouse
Andrea Yanase Schnider serves as the (BR) Portuguese Language Specialist in Customer Success at Clubhouse, a position she has held since 2020. Based in Zurich, Switzerland, she focuses on enhancing customer engagement and satisfaction for Portuguese-speaking clients. Her role involves utilizing her language skills and expertise in customer success to facilitate effective communication and support.
Previous Experience in Sales and Advertising
Prior to her current role, Andrea worked as a Key Account Sales Manager at Goldbach Group AG from 2021 to 2022. She also served as a Consultant in Digital Media & Advertising from 2019 to 2020, managing mandates across Switzerland and Germany. Her experience includes a significant tenure at KAYAK, where she was a Senior Sales Manager for DACH in Online Advertising and Media Solutions from 2014 to 2019.
Educational Background and Certifications
Andrea has a diverse educational background, including a Bachelor's degree in Hospitality Management from Senac São Paulo, completed between 2003 and 2007. She furthered her education at various institutions, earning a Certificate in Digital Marketing Professional from Digicomp Academy in 2020, and completing a CAS in Schmuck Gestalten & Goldschmieden at Migros Klubschule from 2019 to 2020. Additionally, she studied Personal Awareness and Self-Improvement at NewPlacement Academy.
Expertise in Media Strategy and Client Engagement
Andrea specializes in media strategy, planning, analysis, and optimization, particularly in complex advertising products similar to SEM. She is skilled in consultative selling, focusing on client acquisition and retention. In her current role, she is responsible for creating and presenting Quarterly Business Reviews (QBR) for clients and utilizes API solutions to enhance advertising strategies and client engagement.
Early Career in Hospitality
Andrea's career began in the hospitality industry, where she worked as a Front Desk Attendant at Accor Hotels - Novotel Jaraguá from 2004 to 2007, followed by a role as Services Coordinator at Hilton São Paulo Morumbi from 2007 to 2008. These early experiences provided her with foundational skills in customer service and operations management.