Devin Riker
About Devin Riker
Devin Riker serves as the Vice President of Customer Experience at Shortcut, a position he has held since 2024. He has extensive experience in revenue operations and business management, having previously worked in various roles at companies such as Backbone, Zayo Group, and Siemens.
Current Role at Shortcut
Devin Riker serves as the Vice President of Customer Experience at Shortcut, a position he has held since 2024. In this role, he focuses on enhancing customer interactions and ensuring a positive experience across all touchpoints. His leadership aims to align customer feedback with company strategies to improve service delivery.
Previous Experience at Shortcut
Before his current role, Devin Riker worked at Shortcut as the Head of Business Operations from 2022 to 2024. During this two-year tenure, he was responsible for overseeing operational efficiency and implementing business strategies to drive growth within the organization.
Experience at Backbone
Devin Riker held multiple positions at Backbone, starting as the Director of Account Management from 2020 to 2021 and then serving as the Director of Revenue Operations from 2020 to 2022. His work focused on managing client relationships and optimizing revenue strategies, contributing to the company's operational success.
Background in Finance and Operations
Devin Riker has a background in finance, having studied at Xavier University where he earned a Bachelor of Science in Finance. His career includes roles in financial planning and analysis at Zayo Group, where he worked as Corporate FP&A from 2014 to 2015, and as a Product Manager and Director in various capacities from 2016 to 2020.
Current Involvement with RevOps Co-op
In addition to his role at Shortcut, Devin Riker has been a member of RevOps Co-op since 2022. This involvement allows him to collaborate with other professionals in revenue operations, sharing insights and strategies to enhance operational effectiveness across the industry.