Nadine Ford
About Nadine Ford
Nadine Ford is a Tier 2 Support Representative at Showbie, where she has worked since 2020. With a background in Elementary Education and experience in customer support, she enhances user experience in the Ed-Tech industry.
Work at Showbie
Nadine Ford has served as a Tier 2 Support Representative at Showbie since 2020. In this role, she utilizes her customer support skills to enhance user experience within the Ed-Tech industry. She has contributed significantly to the development of the knowledge base by authoring support articles for newly released features, ensuring that users have access to up-to-date information and resources.
Previous Experience at Oxford Properties Group
Before joining Showbie, Nadine Ford worked at Oxford Properties Group as a Guest Experience Representative from 2013 to 2019. During her six years in this role, based in Edmonton, Alberta, Canada, she focused on improving guest interactions and experiences, which laid the groundwork for her customer support expertise.
Education and Expertise
Nadine Ford studied at the University of Alberta, where she earned a Bachelor of Education (BEd) degree in Elementary Education and Teaching from 2014 to 2019. This educational background complements her customer support skills, allowing her to effectively address user needs and enhance their experience in the Ed-Tech sector.
Technical Proficiency in Ed-Tech Applications
Nadine Ford has developed expertise in troubleshooting and providing support for various educational applications, notably the Socrative app and the Showbie app. Her technical proficiency enables her to assist users effectively, addressing their inquiries and resolving issues related to these platforms.