Sayah Chennoufi
About Sayah Chennoufi
Sayah Chennoufi serves as the Head of Sales & Customer Strategy at Sia Partners, focusing on customer retention and revenue growth. With extensive experience in customer strategy and operations across multiple industries, he has held various roles in consulting and engineering since 2005.
Work at Sia Partners
Currently, Sayah Chennoufi serves as the Head of Sales & Customer Strategy and leads the CRM Center of Excellence at SiaXperience. He has held this position since 2023 in Paris, France. His role involves implementing strategic initiatives aimed at reducing customer churn and increasing customer share-of-wallet. Prior to this role, he worked as an Associate Partner at Sia Partners from 2017 to 2023, focusing on marketing, sales, and customer experience.
Education and Expertise
Sayah Chennoufi studied at ESCP Business School, where he earned a Specialized Master in Strategy and Organisation Consulting from 2006 to 2007. He also holds an Engineer's Degree in Information Technology and Management from EFREI - Grande école du numérique, which he completed from 2002 to 2006. His expertise includes defining multichannel strategies for both B2B and B2C sales models, as well as optimizing customer service operations to drive cost reduction.
Background
Before joining Sia Partners, Sayah Chennoufi worked at BearingPoint as a Senior Consultant in Customer & Growth from 2007 to 2013. He also held positions at Accenture as a Senior Manager in Customer Strategy from 2013 to 2017 and at SFR as a Core Network Engineer in 2006. Additionally, he worked at Bouygues Telecom as an IP Network Engineer in 2005. His diverse background spans various roles in technology and customer strategy.
Achievements
Sayah Chennoufi has significant experience in improving customer experiences across multiple industries, including Financial Services, Utilities, Public Services, Communications, and Life Sciences. His focus on strategic initiatives has contributed to enhancing customer service operations and driving cost reductions within organizations.