Andy Keogh
About Andy Keogh
Andy Keogh is a Support Engineer at Sift in County Dublin, Ireland, where he has worked since 2021. He has a background in software development and strong customer service skills, having previously held roles at Revenue, Livecosts.com, and Maynooth University.
Work at Sift
Andy Keogh has been employed at Sift as a Support Engineer since 2021. In this role, he serves as the first point of contact for customers, managing the initial stages of issue escalation. His responsibilities include querying and analyzing data to resolve customer issues and optimize integrations. This position allows him to utilize his technical skills while also applying the strong soft skills he developed in previous customer-facing roles.
Previous Experience
Before joining Sift, Andy Keogh gained valuable experience in various roles. He worked as a Junior Software Developer at Livecosts.com from 2020 to 2021. Prior to that, he completed a Software Developer Internship at Revenue (Ireland) in 2019, where he worked for six months. Additionally, he served as a Lab Demonstrator at Maynooth University from 2019 to 2020, further enhancing his technical and instructional capabilities.
Education and Expertise
Andy Keogh studied Computer Science and Software Engineering at Maynooth University, where he earned a Bachelor of Science (BSc) degree from 2015 to 2020. His academic background provided him with a solid foundation in software development principles and practices. He also contributed to the development of NavWell, a virtual reality Morris water maze software suite, as part of his final year project, showcasing his ability to apply theoretical knowledge in practical settings.
Soft Skills Development
Andy Keogh has developed strong soft skills through his part-time work as a customer assistant, where he progressed to a managerial position at Lynch's Centra Lucan. This experience has equipped him with the ability to communicate effectively with customers and manage their needs, which is essential in his current role at Sift. His background in customer service complements his technical expertise, allowing him to address customer concerns efficiently.