Grace Yau Riley
About Grace Yau Riley
Grace Yau Riley is a Manager of Technical Account Management at Sift, where she has worked since 2022. She has a background in psychology and extensive experience in account management, having held positions at TrialPay and Visa.
Current Role at Sift
Grace Yau Riley currently serves as the Manager of Technical Account Management within the Customer Success team at Sift. She has held this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and technical support. Her role involves overseeing account management strategies and ensuring that clients receive optimal service and support.
Previous Experience at TrialPay
Grace Yau Riley worked at TrialPay from 2010 to 2015, where she held two positions. Initially, she served as a User Operations specialist for three years, followed by a role as an Advertiser Account Manager for two years. Her experience at TrialPay involved managing user operations and advertiser accounts, contributing to the company's operational efficiency.
Experience at Visa
From 2015 to 2016, Grace Yau Riley worked as an Account Manager at Visa. During her one-year tenure, she was responsible for managing client accounts and ensuring that client needs were met effectively. This role provided her with valuable experience in client relationship management within a large financial institution.
Educational Background
Grace Yau Riley earned a Bachelor of Arts degree in Psychology from Scripps College. Additionally, she completed a Certificate in Introduction to Programming at Hackbright Academy in 2016. Her educational background combines a focus on psychology with technical skills in programming, enhancing her capabilities in both customer success and technical account management.
Career Progression at Sift
Grace Yau Riley has had a significant career progression at Sift, where she worked as a Senior Technical Account Manager from 2016 to 2022 before advancing to her current managerial role. Her six years in various account management positions at Sift have equipped her with extensive knowledge and experience in technical account management and customer success strategies.