Gunnar K.
About Gunnar K.
Gunnar K. is a Technical Account Manager at Sift, where he focuses on debugging issues and enhancing customer integrations. He has a background in social sciences and extensive experience in customer support and success roles, including positions at DocuSign and Cpl.
Work at Sift
Gunnar K. has been employed at Sift as a Technical Account Manager since 2021. In this role, he is responsible for managing customer relationships and acting as a customer advocate within the organization. His duties include debugging issues and providing recommendations for improved integrations. He focuses on enhancing the overall customer experience by gathering feedback and identifying areas for improvement.
Previous Experience at DocuSign
Prior to joining Sift, Gunnar K. worked at DocuSign in various roles. He served as a Technical Customer Success Manager from 2020 to 2021, where he focused on ensuring customer satisfaction and success with DocuSign's products. Before that, he held the position of Adoption Consultant from 2018 to 2020, assisting customers in effectively utilizing the platform. His earlier experience at DocuSign includes working as a Technical Support Representative Tier 2 from 2017 to 2018, where he provided advanced technical support.
Experience at Cpl
Gunnar K. also has experience working at Cpl, where he held multiple positions. He worked as an RSS Advanced Support Technician from 2016 to 2017, providing technical support services. Additionally, he served as a Technical Support Agent and Backup Coach from 2015 to 2016. In these roles, he contributed to customer support operations and assisted in coaching other team members.
Education and Expertise
Gunnar K. studied at the University of Koblenz and Landau, where he pursued a degree in Sozialwissenschaften, achieving a Diplom from 2008 to 2014. This educational background has equipped him with a strong foundation in social sciences, which complements his technical expertise in customer support and account management.