Kim Koga
About Kim Koga
Kim Koga is a Senior Support Engineer currently working at Sift since 2021. She has a diverse professional background in technical support, web development, and education, with previous roles at companies such as Zesty.io and Baker & Taylor.
Work at Sift
Kim Koga currently serves as a Senior Support Engineer at Sift, a position she has held since 2021. In this role, she is responsible for providing technical support and solutions to clients, leveraging her extensive experience in the tech industry. Her work involves troubleshooting issues, assisting customers with product usage, and ensuring a high level of service quality.
Previous Employment Experience
Prior to her role at Sift, Kim Koga held various positions in the tech and publishing industries. She worked at Zesty.io in multiple capacities, including Junior Solutions Engineer and Technical Support Engineer, where she authored over 50 documentation articles. Her earlier experience includes roles as a Purchasing Coordinator at Baker & Taylor and Readerlink Distribution Services, and as a Research Assistant at the University of Notre Dame.
Education and Expertise
Kim Koga has a strong educational background in literature and writing. She earned a Bachelor of Arts degree with a writing emphasis from California State University-San Marcos. Additionally, she holds a Master of Fine Arts in Creative Writing: Poetry from the University of Notre Dame. Her academic training complements her technical skills, particularly in documentation and user support.
Technical Skills and Contributions
Kim Koga has developed a diverse skill set in web development and technical support. She studied Web Development at LEARN Academy and has engaged in open-source projects, as indicated by her GitHub profile. Her technical expertise is further demonstrated through her roles at Zesty.io, where she contributed to front-end interface development and provided technical support.
Creative Pursuits and Community Engagement
In addition to her professional work, Kim Koga engages in various creative pursuits, including poetry, baking, gardening, crocheting, and performance art. She actively participates in the tech community through Twitter, sharing insights and engaging with peers. Her interests reflect a well-rounded individual who balances technical proficiency with creative expression.