Rhonda Keller
About Rhonda Keller
Rhonda Keller serves as the Senior Director of Customer Engagement at Sift, where she has worked since 2022. With extensive experience in customer education and engagement, she has managed significant education catalogs and led global teams in various roles across multiple companies.
Work at Sift
Rhonda Keller has served as the Senior Director of Customer Engagement at Sift since 2022. In this role, she manages a $20 million education catalog that utilizes a pay-per-seat model for on-premise software. Her responsibilities include overseeing customer engagement strategies and ensuring that clients derive maximum value from Sift's offerings.
Previous Experience in Customer Education
Prior to her current position, Keller held several roles in customer education and engagement. At Apptio, she worked as the Senior Director of Customer Education, Community, & Customer Success Enablement from 2017 to 2022, and previously as Director of Customer Education from 2014 to 2016. During her tenure at Apptio, she redesigned and relaunched an online customer community, achieving high participation rates within 18 months.
Background in Educational Services
Keller has extensive experience in educational services. She worked at Oracle as the Senior Director of Education Services and as the Senior Manager of Educational Offerings Design & Development. Her role at BMC Software included being the Senior Manager of Educational Services, where she directed a $10 million education business operating under a subscription model for SaaS.
Education and Expertise
Rhonda Keller earned a Bachelor of Arts degree from Florida State University, where she studied English, Theatre, and Secondary Education from 1992 to 1996. Her educational background supports her expertise in customer education and engagement, allowing her to design effective learning experiences and accreditation programs.
Achievements in Customer Engagement
Throughout her career, Keller has successfully managed large teams and significant budgets in the customer education sector. She has created and maintained accreditation and certification programs for both Customer Success functions and customers, demonstrating her commitment to enhancing customer experience and value.