Shannon Lacy
About Shannon Lacy
Shannon Lacy serves as the Director of Customer Success at Sift, where she focuses on fostering strong relationships with customers to maximize their use of the company's products. With over 10 years of experience in customer success roles, she has previously held positions at Upsight and has a background in psychology and political science from the University of Southern California.
Current Role at Sift
Shannon Lacy serves as the Director of Customer Success at Sift, a position she has held since 2023. In this role, she focuses on building strong relationships with customers to maximize their value from Sift's products and services. Lacy leads a dedicated team that acts as the primary point of contact for customers, emphasizing the prevention of online fraud. She is responsible for reporting customer health and cross-functional initiatives to the C-suite.
Previous Experience at Upsight
Before joining Sift, Shannon Lacy worked at Upsight in various roles from 2014 to 2019. She started as a Customer Success Manager and progressed to Senior Customer Success Manager, Team Lead, and ultimately Director of Customer Success. During her tenure, she focused on customer retention and loyalty, utilizing data-driven strategies to enhance customer experiences. Her experience at Upsight spanned over five years and included managing customer success teams in the San Francisco Bay Area.
Educational Background
Shannon Lacy studied at the University of Southern California, where she earned a Bachelor of Arts degree in Psychology and Political Science from 2007 to 2010. Her educational background provides a foundation for her work in customer success, enabling her to understand customer needs and behaviors effectively.
Professional Expertise
Shannon Lacy has over 10 years of experience in customer success management. Her expertise includes building and leading strong teams, as well as navigating mergers and acquisitions. Lacy's focus on data utilization has been instrumental in driving customer retention and loyalty throughout her career.