Adam Guevara
About Adam Guevara
Adam Guevara is a Client Success Manager currently working at Sifted in Kansas City, Missouri. He has a diverse background in customer service and vendor relations, with notable achievements in client retention and revenue expansion.
Work at Sifted
Adam Guevara has been employed at Sifted as a Client Success Manager since 2021. In this role, he manages a customer portfolio valued at $10 million, interfacing with over 120 existing customers weekly. His responsibilities include formulating account-based renewal and expansion plans, which have resulted in a net retention rate of 122% across assigned accounts. Additionally, he previously worked as a Business Development Representative at Sifted for six months in 2021.
Previous Experience in Customer Service Management
Before joining Sifted, Adam Guevara served as a Customer Service Manager at Michaels Stores from 2017 to 2019 in Kansas City, Missouri. He then transitioned to the role of Vendor Relations Manager at Country Club Christian Church, where he worked from 2019 to 2021. His experience in these positions contributed to his expertise in customer relations and service management.
Education and Ongoing Studies
Adam Guevara has been studying at Metropolitan Community College since 2020. His educational pursuits complement his professional experience in client management and customer service, enhancing his skills in these areas.
Achievements in Client Success
In his current position, Adam has achieved notable results, including a customer satisfaction rate exceeding 95% and a client retention rate of 90% for well-known national brands in 2023. He has also augmented expansion revenue by 25% through the implementation of a successful outbound strategy and boosted adoption and utilization rates by 50% by optimizing the onboarding process.
Career Background in Veterinary Care
Prior to his roles in customer service and client success, Adam Guevara worked as a Clinic Supervisor at VetIQ Petcare from 2014 to 2017 in Kansas City, Missouri. This position provided him with foundational experience in managing operations and customer interactions in the veterinary care sector.