Heather Haws
About Heather Haws
Heather Haws is a Product Management Manager at Bluetooth SIG, where she has implemented significant improvements in product development and support processes since 2020. She has a diverse educational background from the University of Washington, holding multiple degrees and certificates in design and development.
Current Role at Bluetooth SIG
Heather Haws serves as the Product Management Manager at Bluetooth SIG, a position she has held since 2020. In this role, she has established and managed the product management team within the operations department. Her leadership has resulted in the promotion of three team members over a span of two years. Haws has also guided the product team through a transition to modern Software Development Life Cycle (SDLC) processes, significantly improving production code release times.
Previous Experience at Bluetooth SIG
Before her current role, Heather Haws worked at Bluetooth SIG in various capacities. She began as a Visual Designer from 2005 to 2010, then transitioned to a User Experience Designer role from 2010 to 2017. During her tenure, she pioneered the role of Senior UX Engineer, where she developed interactive prototypes and a design system that was adopted by multiple engineering teams. Haws also served as a Senior User Experience Engineer from 2017 to 2020.
Education and Certifications
Heather Haws has a strong educational background from the University of Washington. She earned a Bachelor of Arts in Interdisciplinary Visual Art and a Bachelor of Fine Arts in Painting, both completed between 1999 and 2004. Additionally, she pursued further studies in Human Centered Design, obtaining a certificate from 2013 to 2014. In 2020, she completed a certificate in Front-End Development.
Achievements in Product Management
In her role as Product Management Manager, Heather Haws has successfully launched four new member administration support applications. She achieved this by fostering strong relationships with engineering and IT departments. Haws implemented self-service features in membership administration products, leading to a 65% reduction in monthly support tickets. Her efforts have contributed to enhancing operational efficiency within the organization.