Mike Govea
About Mike Govea
Mike Govea serves as the Vice President of Customer Success at SightPlan, where he has worked since 2020. With a background in customer success management and marketing, he focuses on enhancing customer engagement and ensuring effective onboarding processes.
Current Role at SightPlan
Mike Govea serves as the Vice President of Customer Success at SightPlan, a position he has held since 2020. In this role, he is responsible for overseeing customer engagement initiatives and ensuring a seamless onboarding process for partners. He manages customer support issues across various tiers and works closely with enterprise decision makers to develop deployment plans for SightPlan's services. His leadership has contributed to the successful implementation of over 1.6 million units, showcasing his impact on customer success strategies.
Previous Experience in Customer Success
Before becoming Vice President, Mike Govea held multiple roles at SightPlan, including Director of Customer Success and Customer Success Manager. His tenure at SightPlan spans from 2014 to 2020, during which he focused on enhancing customer engagement and support. His experience in these roles laid the groundwork for his current responsibilities, allowing him to effectively analyze data and create programs that drive customer satisfaction.
Educational Background
Mike Govea studied at the University of Central Florida, where he earned a degree in Advertising and Public Relations from 2009 to 2012. He also attended Full Sail University, achieving an Associate's Degree in Recording Arts from 2006 to 2007. His educational background provides a foundation for his work in customer success and marketing.
Career History in Marketing and Management
Prior to his roles at SightPlan, Mike Govea gained experience in marketing and management through various positions. He worked as a Marketing Assistant at Fuelzee and as a Marketing Coordinator at 805 Group Investment, LLC. Additionally, he served as a Property Manager/Marketing Assistant at Incentive Properties and as an Account Manager at The Social Stache. These roles contributed to his understanding of customer needs and effective communication strategies.
Key Responsibilities and Achievements
In his current role, Mike Govea is responsible for creating and managing customer-facing support materials and ensuring that the organization is informed about new releases and functionalities. He acts as a liaison between customers and product teams, aiming to deliver a high-quality experience for all partners. His efforts in developing strategies for scale and growth have been instrumental in driving engagement and building new revenue streams for SightPlan.