Kevin O Driscoll
About Kevin O Driscoll
Kevin O'Driscoll is an IT Analyst at Sightsavers, where he has worked since 2016. With over 20 years of experience in IT systems operations, he specializes in providing advanced support for Windows Servers, PCs, and network devices.
Work at Sightsavers
Kevin O Driscoll has been employed as an IT Analyst at Sightsavers since 2016. In this role, he provides third line support and advanced diagnostics for Windows Servers, PCs, and network devices. He works under the direction of the Service Desk Manager, contributing to infrastructure projects and maintenance tasks. His responsibilities include identifying and applying remedies to IT problems, as well as escalating unresolved issues to the appropriate staff. Kevin maintains effective communication with customers, keeping them updated on the progress of their support requests.
Education and Expertise
Kevin O Driscoll studied at Harlington Community School from 1982 to 1988. He has over 20 years of experience managing systems operations across various IT platforms and applications. He possesses a comprehensive knowledge base from working with numerous hardware makes, software applications, and communication streams. Kevin is fully qualified in ITIL, holding a Foundation Certificate, and has completed a Service Desk Institute Course, enhancing his expertise in IT service management.
Background
Kevin O Driscoll has a diverse background in IT, with extensive experience in systems operations. His career spans over two decades, during which he has developed a strong foundation in managing various IT platforms and applications. His role at Sightsavers reflects his commitment to providing technical support and ensuring effective IT operations. He has built a reputation for maintaining good working relationships with customers and providing technical advice on best practices, data security, data protection, and risk management.
Achievements
Throughout his career, Kevin O Driscoll has demonstrated a commitment to excellence in IT support and management. He proactively keeps customers informed about their support requests, ensuring a high level of service. His qualifications, including the ITIL Foundation Certificate and completion of a Service Desk Institute Course, underscore his dedication to professional development in the IT field. Kevin's ability to identify and resolve IT issues effectively contributes to the overall efficiency of the IT operations at Sightsavers.