Anna Girgan
About Anna Girgan
Anna Girgan serves as the Director of In Store Experience and Innovation at Signet Jewelers, where she leads the Banter body piercing business and focuses on enhancing customer experience. With a background in business administration and extensive experience in retail management, she innovates communication strategies and develops training programs to support employee growth and customer loyalty.
Current Role at Signet Jewelers
Anna Girgan serves as the Director of In Store Experience and Innovation at Signet Jewelers, a position she has held since 2015. Based in Dallas, Texas, she focuses on enhancing customer engagement and loyalty through innovative strategies. Her role involves leading initiatives that drive growth and improve the overall in-store experience. Girgan is instrumental in breaking down communication barriers between field and support roles, fostering a collaborative environment that enhances productivity.
Previous Experience at Zale
Before her tenure at Signet Jewelers, Anna Girgan worked at Zale as a District Manager from 2003 to 2014. During her 11 years in this role, she managed operations across Connecticut and New York. Her experience at Zale provided her with a solid foundation in retail management and customer service, which she has leveraged in her current position. Girgan's leadership at Zale contributed to the development of effective operational strategies and customer engagement practices.
Education and Coaching Certification
Anna Girgan studied Business Administration and Management at Delaware Technical Community College from 2004 to 2005. She later pursued further education at iPEC Coaching, where she studied Core Energy Coaching from 2019 to 2020. This coaching certification has equipped her with skills to enhance communication strategies and foster engagement within her teams, contributing to her effectiveness in leadership roles.
Leadership in Banter Body Piercing Business
In her current role, Anna Girgan leads the Banter body piercing business, where she sets high industry standards in policy, procedure, and customer experience. Her leadership is focused on creating a safe and welcoming environment for customers while ensuring that the business adheres to best practices. Girgan's strategic initiatives aim to enhance the overall customer journey and establish Banter as a leader in the body piercing industry.
Onboarding and Career Development Initiatives
Anna Girgan guides the development of a comprehensive onboarding and career development experience at Signet Jewelers. This includes the implementation of virtual onboarding processes and the District Training Store Manager program. Her efforts aim to create a best-in-class experience for new hires, ensuring they are well-prepared and supported as they begin their careers within the company.