Bryant Hadden
About Bryant Hadden
Bryant Hadden is a CX Senior Design Research Strategist at Signet Jewelers, with a strong background in design research and product development. He has over a decade of experience in identifying customer needs and enhancing customer experiences across various industries.
Current Role at Signet Jewelers
Bryant Hadden serves as the CX Senior Design Research Strategist at Signet Jewelers, a position he has held since 2022. In this role, he focuses on enhancing customer experiences through strategic design research. His responsibilities include identifying actionable opportunities across various channels and touchpoints to improve customer interactions with the brand.
Previous Experience in Design Research
Prior to his current role, Hadden worked at Signet Jewelers as a Digital XD - Senior Design Research Strategist from 2021 to 2022. His experience also includes positions at Empathy, where he served as a Design Researcher and later as a Senior Design Researcher and Strategist from 2016 to 2018. His work in these roles involved mining customer needs and leading teams to develop innovative solutions.
Educational Background
Bryant Hadden studied at Stanford University from 2005 to 2010, where he earned a degree in Engineering with a focus on Product Design and Design Thinking. He also holds a Master of Business Administration (MBA) from the University of Colorado Boulder, where he studied Marketing Management and Entrepreneurship from 2014 to 2016.
Professional Experience in Product Development
Hadden has extensive experience in product development and UX research. He worked as a Director of New Product Development at American Lighting from 2013 to 2014 and as a Product Development Engineer at SKYDEX Technologies, Inc. from 2011 to 2013. His roles involved aligning cross-functional teams to balance business and customer value through design research.
Consulting and International Experience
Bryant Hadden possesses international management consulting experience as a customer-led innovation specialist. He has worked in various capacities, including as a Senior Consultant at Deloitte New Zealand and as a Senior UX Strategist at ANZ. His work in these roles has contributed to his decade-long experience in identifying unmet customer needs and leading teams to develop creative business solutions.