Denise J.
About Denise J.
Denise J. serves as the Director of Digital Payments & Financing at Signet Jewelers, where she has worked since 2021. With a background in e-commerce and product management, she has held various leadership roles in prominent companies, focusing on enhancing customer experiences and driving revenue growth.
Current Role at Signet Jewelers
Denise J. serves as the Director of Digital Payments & Financing at Signet Jewelers, a position she has held since 2021. In this role, she manages cross-functional teams to develop solutions that enhance traffic, revenue, and customer satisfaction across various digital touchpoints, including in-store, mobile, and social platforms. Her leadership focuses on integrating digital payment solutions that align with customer needs and preferences.
Previous Experience in Digital Product Management
Denise J. has extensive experience in digital product management across various organizations. She worked at EmployBridge as the Director of Mobile Products from 2019 to 2021. Prior to that, she held positions at Sears Holdings Global Sourcing Limited as a Product Manager for E-commerce, JCPenney as a Senior Product Manager for E-commerce, and 7-Eleven as a Senior Product Manager in the Innovation Lab. Her roles involved developing and enhancing digital product offerings to improve customer engagement and sales.
Education and Expertise in Merchandising Management
Denise J. studied Merchandising Management and earned her Bachelor's degree from 2005 to 2007. This educational background has equipped her with the knowledge and skills necessary to understand consumer behavior and market trends, which she applies in her current and previous roles to create effective digital strategies that drive customer loyalty and retention.
Professional Skills and Certifications
Denise J. is a certified customer service professional with a focus on creating seamless customer experiences. Her expertise includes evaluating vendor capabilities, assessing risks, and identifying opportunity costs to enhance multi-platform capabilities. She organizes and leads bi-weekly executive meetings to share strategies, learnings, and updates on digital best practices, ensuring alignment across teams.