Diana Fonseca
About Diana Fonseca
Diana Fonseca is a District Manager at Signet Jewelers, where she has worked since 2018, following various roles within the company. Her previous experience includes positions as a Flight Attendant at Copa Airlines and as a Jewelry Consultant, Assistant Manager, and Store Manager at Signet Jewelers.
Work at Signet Jewelers
Diana Fonseca has held multiple positions at Signet Jewelers, demonstrating a progressive career path within the organization. She began her tenure as a Jewelry Consultant from 2010 to 2011 in the Miami/Fort Lauderdale Area. Following this role, she served as an Assistant Manager from 2011 to 2012, and then as a Store Manager from 2012 to 2018 in Miami, Florida. Since 2018, she has worked as a District Manager, overseeing operations across various store locations. In her current role, she has implemented strategic initiatives to improve sales performance and organized district-wide events to enhance community engagement.
Education and Expertise
Diana Fonseca has a diverse educational background that supports her career in management and customer service. She studied Linguistics and Communication at Universidad EAN from 2003 to 2007. Additionally, she completed a Travel and Tourism Vocational Program at City of Westminster College from 1999 to 2001. She also holds a certificate in Administration for Travel Industries from Politécnico Grancolombiano, which she completed from 2002 to 2004. This combination of education equips her with skills relevant to both the retail and travel industries.
Background
Before joining Signet Jewelers, Diana Fonseca worked as a Flight Attendant for Copa Airlines in Colombia from 2004 to 2007. This role provided her with valuable experience in customer service and communication. Her transition to the jewelry industry began in 2010, where she has since built a career focused on sales, management, and community engagement within the retail sector.
Achievements
Throughout her career at Signet Jewelers, Diana Fonseca has achieved significant milestones. She played a key role in launching a customer loyalty program that increased repeat business and customer retention. Additionally, she developed a comprehensive training program for new store managers, aimed at enhancing leadership skills and operational efficiency. Her strategic initiatives have contributed to improved sales performance across multiple stores within her district.