Douglas Brand
About Douglas Brand
Douglas Brand is the Vice President of Custom and Repair at Signet Jewelers, where he leads customer experience initiatives across major jewelry brands. He has extensive experience in brand management and business creation, having held senior roles at companies such as Campbell Soup Company and American Water.
Current Role at Signet Jewelers
Douglas Brand serves as the Vice President of Custom and Repair at Signet Jewelers, a position he has held since 2021. In this role, he leads initiatives aimed at enhancing customer experience across major jewelry brands including Jared, Kay, Zales, and People's. He oversees the completion of over 4 million customer journeys annually in the Custom, Care, and Repair sectors, focusing on improving customer satisfaction and operational efficiency.
Previous Experience at American Water
Prior to his current role, Douglas Brand worked at American Water in various capacities. He served as Senior Director of Business Creation from 2013 to 2016 and later as Vice President and Chief Revenue Officer from 2018 to 2021. Additionally, he held the position of Senior Director of Customer Experience from 2016 to 2018. His roles involved strategic planning and enhancing customer engagement within the organization.
Career at Campbell Soup Company
Douglas Brand's career at Campbell Soup Company spanned from 2002 to 2013. He began as an Associate Brand Manager and progressed to Brand Manager, ultimately becoming Senior Brand Manager. Over these years, he contributed to brand strategy and marketing initiatives, playing a key role in the company’s product development and market positioning.
Educational Background
Douglas Brand has a solid educational foundation. He earned a Bachelor of Arts in Economics from Tufts University from 1992 to 1996. He then pursued an MBA in Marketing at The Wharton School from 2000 to 2002. Additionally, he completed an Executive Program in Leading Operational Excellence at the Massachusetts Institute of Technology - Sloan School of Management in 2016.
Early Career Experience
Douglas Brand began his career with various internships and entry-level positions. He worked as an intern for the New England Revolution in 1996 and later served as a Marketing Associate for Athletics at the University of Maryland College Park from 1996 to 1998. He also gained experience as an Assistant Marketing Manager at PepsiCo from 1998 to 2000, where he developed foundational skills in marketing and brand management.