Drew Heppenstall
About Drew Heppenstall
Drew Heppenstall is a Connected Commerce Delivery Manager at Signet Jewelers with over 20 years of experience across various industries, including retail and entertainment. He has a strong background in business analysis and process management, utilizing methodologies such as RUP, UML, and BPMN.
Current Role at Signet Jewelers
Drew Heppenstall serves as the Connected Commerce Delivery Manager at Signet Jewelers since 2021. In this role, he is responsible for overseeing the delivery of connected commerce initiatives. He operates from Borehamwood, England, and has been integral in enhancing the company's digital commerce strategies. His extensive background in business analysis and process management supports his current responsibilities.
Previous Experience in Business Analysis
Drew Heppenstall has a diverse background in business analysis, having worked in various organizations. He was a Senior Business Analyst at Cineworld Cinemas Ltd from 2013 to 2015, where he contributed to business process improvements. Prior to that, he served as a Business Analyst at the Copyright Licensing Agency in 2010. He also held the position of Business Process Analyst at Harrods from 2015 to 2016, further expanding his expertise in the retail sector.
Expertise in Methodologies and Tools
Heppenstall possesses knowledge of several methodologies including RUP, UML, and BPMN. He has over 15 years of experience using VISIO for process mapping and procedure authoring. His skills extend to Microsoft Dynamics CRM, Service Now, and Informatica PIM. He is experienced in Agile, Prince2, and Six Sigma project environments, which enhances his ability to manage complex projects effectively.
Educational Background
Drew Heppenstall studied at the Royal Alexandra & Albert School from 1976 to 1986, where he achieved 7 C.S.E.'s. This foundational education provided him with the skills necessary to pursue a career in business analysis and process management.
Industry Experience and Skills
With over 20 years of experience across various industries including retail, entertainment, legal, and financial services, Heppenstall has developed a comprehensive skill set. He is adept at identifying operational risks and creating controls to minimize them. His experience includes producing business cases, cost-benefit analyses, and functional specifications, as well as test planning and execution.