Jennifer Lyle
About Jennifer Lyle
Jennifer Lyle is a Store Manager at Signet Jewelers, where she has worked since 2017. She has a background in customer service and inventory management, with previous roles including Jewelry Consultant and Assistant Store Manager at Signet.
Work at Signet Jewelers
Jennifer Lyle has been employed at Signet Jewelers since 2017, where she currently serves as Store Manager. In her role, she has implemented a customer service training program that resulted in a 15% improvement in customer satisfaction scores. Prior to her current position, she worked as an Assistant Store Manager from 2015 to 2017, and as a Jewelry Consultant from 2014 to 2015. During her tenure, she developed a new inventory management system that reduced stock discrepancies by 20% and organized a community engagement event that increased store foot traffic by 30%.
Education and Expertise
Jennifer Lyle earned her Bachelor of Science (B.S.) degree in Psychology from Western Michigan University, attending from 2001 to 2005. Her educational background provides her with insights into customer behavior and team dynamics, which she applies in her management role at Signet Jewelers. This academic foundation supports her expertise in customer service and operational management within the retail jewelry sector.
Background
Before joining Signet Jewelers, Jennifer Lyle held various positions that contributed to her professional development. She worked as a Transition Housing Advocate at the Center for Women from 2008 to 2010, and as an Organizational Support Specialist at Residential Opportunities Inc for four months in 2012. Additionally, she served as a Direct Support Professional at Residential Opportunities Inc from 2004 to 2008, and as a Jewelry Consultant at Whitehall Jewellers from 2002 to 2003.
Achievements
Throughout her career, Jennifer Lyle has achieved notable outcomes in her roles. At Signet Jewelers, she successfully implemented a customer service training program that improved customer satisfaction scores by 15%. She also developed an inventory management system that reduced stock discrepancies by 20%. Furthermore, she organized a community engagement event that increased store foot traffic by 30%, demonstrating her ability to enhance both customer experience and store performance.