Kathleen Gray
About Kathleen Gray
Kathleen Gray serves as the Vice President of Design & Service, Repair & Assembly at Signet, where she has worked since 2007 in various roles. She has a strong background in project management and customer engagement, supported by her educational achievements in administration and change management.
Current Role at Signet Jewelers
Kathleen Gray serves as the Vice President of Design & Service, Repair & Assembly at Signet Jewelers. She has held this position since 2018, contributing to the company's strategic initiatives in customer engagement and operational efficiency. Her leadership is focused on enhancing service delivery and assembly processes within the organization.
Career Progression at Signet Jewelers
Kathleen Gray has a lengthy career at Signet Jewelers, beginning as an Executive Assistant in Field Repair from 2007 to 2009. She progressed to Project Coordinator from 2009 to 2013, then to Manager of Design & Service Center Operations Administration from 2013 to 2015. Following this, she served as Director of Design & Service Center Operations Administration for one year before taking on her current role.
Education and Certifications
Kathleen Gray has pursued various educational opportunities to enhance her expertise. She earned an Associate's degree in Administration from Stark State College between 1999 and 2004. She also obtained a Project Management Certificate from The University of Akron in 2010. Additionally, she achieved the Certified Diamontologist designation from the Diamond Council of America in 2011 and became a Change Management Certified Practitioner through Prosci from 2016 to 2017.
Skills and Expertise
Kathleen Gray is recognized for her ability to manage multiple concurrent projects effectively, ensuring adherence to timelines and budgetary constraints. She is known for her leadership qualities, particularly in inspiring and motivating teams while upholding high standards of integrity. Her expertise in change management and project management further supports her role in transformation leadership at Signet.
Contributions to Customer Engagement
In her various roles at Signet Jewelers, Kathleen Gray has played a key role in enhancing customer engagement and process efficiency. Her efforts have focused on improving service delivery and operational processes, which are critical to the company's success in the competitive jewelry market.