Kathleen Johnson
About Kathleen Johnson
Kathleen Johnson is a Senior User Experience Designer at Signet Jewelers, where she leads design projects and mentors junior designers. With a background in UX design and social work, she has previously held positions at Evernorth, PayScale.com, and Amazon.com.
Work at Signet Jewelers
Kathleen Johnson has been employed at Signet Jewelers as a Senior User Experience Designer since 2021. In this role, she leads the design and optimization of the e-commerce platform's shopping bag and manages several high-impact projects related to the order fulfillment experience. Johnson actively participates in user research alongside UX research partners, conducting usability testing and interviews to gather insights into customer needs and behaviors. Her contributions are essential in enhancing the overall user experience on the platform.
Previous Experience in User Experience Design
Prior to her current position, Kathleen Johnson held several roles in user experience design. She worked at Evernorth as a Senior Manager UX from 2020 to 2021, where she focused on improving user interactions. Before that, she served as a Senior UX Designer at Express Scripts from 2018 to 2020. Johnson also gained experience at Amazon.com as a Senior User Experience Designer from 2011 to 2013. Her extensive background in UX design spans various industries and includes leadership roles that emphasize user-centered design.
Education and Expertise
Kathleen Johnson holds a Master of Social Work (MSW) from the University of Washington, where she studied Clinical Social Work. She also earned a Bachelor of Arts (BA) in Psychology from The University of New Mexico. This educational background provides her with a strong foundation in understanding human behavior, which she applies in her user experience design work. Johnson's expertise includes mentoring junior designers, guiding them on UX best practices and design thinking methodologies.
Career at PayScale.com
Kathleen Johnson worked at PayScale.com as a Creative Director from 2004 to 2011. During her seven years in this role, she contributed to the development of user-centered design strategies and creative solutions that enhanced the company's offerings. Her experience at PayScale.com helped shape her approach to user experience and design, equipping her with valuable skills that she has carried into her subsequent roles.
Mentorship and Design System Contributions
In her current role at Signet Jewelers, Kathleen Johnson mentors junior designers, providing them with guidance on UX best practices and effective communication with stakeholders. She also plays a significant role in the creation and utilization of components for the design system, ensuring design consistency across multiple platforms and devices. Johnson's commitment to mentorship and design system development reflects her dedication to fostering a collaborative and effective design environment.