Mark Caraway
About Mark Caraway
Mark Caraway is a Customer Care Specialist at Signet Jewelers, where he has worked since 2020. He has extensive experience in the retail industry, including previous roles in human resources and operations management at Macy's and Finlay Fine Jewelry.
Work at Signet Jewelers
Mark Caraway has served as a Customer Care Specialist at Signet Jewelers since 2020. In this role, he is responsible for ensuring customer satisfaction and addressing inquiries related to the company's jewelry products. His position is based in the Atlanta Metropolitan Area, where he has contributed to the company's customer service initiatives for four years.
Previous Experience in Retail Management
Before joining Signet Jewelers, Mark Caraway held various positions at Macy's from 2009 to 2017. He worked as an Assistant Store Manager, Multi-Store Operations Manager, and Human Resource Manager at Macy's Lenox Square. His experience at Macy's spanned six years, during which he focused on enhancing operational efficiency and employee management in the Greater Atlanta Area.
Experience at Finlay Fine Jewelry
Mark Caraway worked as a Regional Coordinator at Finlay Fine Jewelry from 2003 to 2009. In this role, he managed operations across multiple states, including Georgia, Tennessee, and Kentucky. His responsibilities included overseeing retail operations and ensuring compliance with company standards during his six-year tenure.
Education and Expertise
Mark Caraway studied at Dekalb College and Georgia State, where he earned an Associate of Applied Science degree in Psychology from 1981 to 1985. His educational background supports his expertise in influencing and coaching leaders, particularly in talent management within the retail sector. He emphasizes the importance of customer-centric strategies in human resources.
Strategic Planning Background
Mark Caraway possesses a strong background in strategic planning within the retail industry. His experience across various roles has equipped him with the skills to develop and implement effective HR strategies that prioritize customer satisfaction and employee development.