Matthew Gratze
About Matthew Gratze
Matthew Gratze is the Director of Customer at Signet Jewelers, where he has worked since 2022. He has extensive experience in digital commerce, having held various leadership roles in multiple sectors, including eCommerce and digital transformation.
Current Role at Signet Jewelers
Matthew Gratze currently serves as the Director of Customer at Signet Jewelers, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and driving digital transformation initiatives within the company. His responsibilities include leading strategies that improve customer engagement and satisfaction.
Previous Experience at Signet Jewelers
Prior to his current role, Gratze worked at Signet Jewelers as the Director of Digital from 2019 to 2022. During this time, he led significant digital initiatives, including the implementation of customer data platforms and intent-based modeling. His efforts contributed to the company's digital transformation and enhanced its online presence.
Professional Background in eCommerce
Gratze has extensive experience in eCommerce, having held various leadership positions across multiple sectors. He served as the Director of Global eCommerce at Mothercare from 2015 to 2017 and as Head of eCommerce at Ann Summers from 2013 to 2015. His background also includes roles at Halfords, Best Buy Europe, and DSG International, where he managed online trading and product management.
Education and Professional Development
Matthew Gratze studied Business Management and Marketing at Brunel University London, where he achieved a BSc Hon from 2001 to 2005. He is also pursuing further education through the Executive Leadership Programme and Retail Masters' Programme at OSS Retail, which he has been studying since 2017.
Achievements and Recognition
Gratze was recognized as a new entrant in The Retail Week Etail Power List 2016 top 50, highlighting his impact in the retail and eCommerce sectors. His leadership in website replatforming programs and digital transformation initiatives has been instrumental in advancing the companies he has worked for.