Megan Shepherd,Cdme
About Megan Shepherd,Cdme
Megan Shepherd is a Customer Care Representative 2 at Signet, where she has worked since 2018 in the Cleveland/Akron, Ohio area. She has extensive experience in customer service, medical billing, and account resolution, along with multiple certifications in healthcare and biomechanics.
Work at Signet Jewelers
Megan Shepherd has been employed at Signet Jewelers as a Customer Care Representative 2 since 2018. She has accumulated six years of experience in this role, working in the Cleveland/Akron, Ohio area. Her responsibilities include managing customer inquiries and providing support to ensure customer satisfaction. Megan has demonstrated her ability to handle non-standard requests from vendors and customers effectively.
Education and Expertise
Megan Shepherd has pursued extensive education in healthcare and related fields. She studied at The University of Akron, where she earned a Bachelor of Organizational Supervision from 2020 to 2022. Additionally, she has achieved various certifications, including Pedorthic from the Robert M Palmer MD Institute of Biomechanics and a Certified Medical Billing Specialist from The University of Akron. Her education also includes training in Medical Equipment, Mental and Social Health Services, and Medical Coding.
Background in Healthcare
Megan has a diverse background in healthcare, having worked in various roles since 2002. She served as a Prosthetics DME equipment repair technician at Robert M Palmer Od PC from 2018 to 2019. Her experience includes working as an Escalation Specialist at Cardinal Health since 2015 and handling tasks related to account resolution and compliance with state and federal regulations. She has also worked with medical coding and billing, gaining proficiency in ICD 9, ICD 10, CPT, and HCPC.
Professional Experience
In addition to her current role at Signet Jewelers, Megan Shepherd has held positions that have contributed to her expertise in customer care and healthcare management. She worked at Cardinal Health as an Escalation Specialist for nine years and briefly at the United States Postal Service. Her roles have involved developing and negotiating customer contracts, managing medical claims, and ensuring compliance with healthcare regulations.
Skills and Competencies
Megan possesses strong organizational skills and prioritizes effective task management. She has experience in indexing paperwork, creating G/L spreadsheets, and handling escalated phone call resolutions. Her ability to respond to vendor and customer requests has been a significant asset in her roles. Additionally, she has experience in developing provider fee schedules and managing medical contracts, showcasing her comprehensive understanding of the healthcare landscape.