Melissa Angus
About Melissa Angus
Melissa Angus is a Customer Experience Specialist at Signet Jewelers, focusing on E-commerce escalations since 2023. She has extensive experience in operations and e-commerce, having previously held leadership roles at MyJewelThief.com and Inspiration-All.
Work at Signet Jewelers
Melissa Angus has been employed at Signet Jewelers since 2023 as a Customer Experience Specialist, focusing on E-commerce Escalations. In this role, she works remotely from the United States and has been with the company for approximately 10 months. Her responsibilities include utilizing CRM tools and data analytics to ensure smooth operations and effectively handle customer escalations.
Previous Experience at MyJewelThief.com
Prior to her current position, Melissa Angus served as President and Director of Operations at MyJewelThief.com from 2000 to 2022. During her 22 years in this role, she operated from Waterford, Michigan, overseeing various aspects of the business and contributing to its growth and development in the luxury retail jewelry sector.
Experience at Inspiration-All
Melissa Angus held the position of Director of Operations at Inspiration-All from 2013 to 2023. Over the course of 10 years, she worked in the Detroit Metropolitan Area, where she was responsible for managing operations and ensuring effective service delivery. Her experience in this role further solidified her expertise in the E-commerce sector.
Education and Expertise
Melissa Angus studied at Columbia College Chicago, where she focused on Graphic Design and achieved a degree in Photojournalism. Her educational background complements her extensive experience in E-commerce, particularly in B2C, B2B, and D2C models, as well as in-house fulfillment. She specializes in themed presents and luxury retail jewelry, developing strategies to adapt to changing market conditions.
Professional Focus and Priorities
In her professional roles, Melissa Angus prioritizes customer satisfaction, employee morale, and profitability. She is dedicated to developing transformative strategies that enhance operational efficiency and improve the overall customer experience in the E-commerce landscape.