Michael J. Woodruff
About Michael J. Woodruff
Michael J. Woodruff is a CX Capabilities Manager at Signet Jewelers, where he leads product management for the Customer Data Platform and enhances customer experience through data analytics. He previously held senior roles at Citi and has an extensive academic background in Political Science from Emory University and New York University.
Current Role at Signet Jewelers
Michael J. Woodruff serves as the CX Capabilities Manager at Signet Jewelers, a position he has held since 2021. In this role, he leads product management for the company's new Customer Data Platform. His focus is on enhancing customer experience through advanced data analytics. Woodruff also manages vendor relationships for a comprehensive suite of customer experience tools, which include surveying, journey orchestration, and session recording platforms. He has initiated the launch of a CX Data Science program aimed at developing descriptive and predictive models for analyzing customer behaviors.
Previous Experience at Citi
Before joining Signet Jewelers, Michael J. Woodruff worked at Citi for seven years, holding various positions. He served as Senior Vice President of Digital Insights from 2014 to 2021, where he focused on digital strategies in New York. Prior to that, he was Vice President of Digital Insights from 2012 to 2014 and Vice President of Corporate Fair Lending Statistician from 2011 to 2012. His roles at Citi involved leveraging data to drive insights and improve customer engagement.
Educational Background
Michael J. Woodruff has a strong academic background in political science. He earned a PhD in Politics from New York University, where he studied from 2005 to 2011. Prior to that, he completed a BA in Political Science and History at Emory University from 1997 to 2001, followed by an MA in Political Science at the same institution. His education has provided him with a solid foundation in analytical thinking and research methodologies.
Early Career Experience
Michael J. Woodruff began his career as a Program Assistant at the International City/County Management Association from 2001 to 2003. In this role, he supported programs related to ethics, forms of government, and association elections. He also gained teaching and research experience as a Ph.D. candidate, teaching assistant, and research assistant at New York University from 2005 to 2011. These early experiences contributed to his expertise in data analysis and customer experience management.