Neelam Sharma
About Neelam Sharma
Neelam Sharma is a Retail Store Manager with over 21 years of experience in the retail sector. She has a strong background in sales supervision and staff training, and has successfully implemented strategies to enhance business operations and reduce store shrinkage.
Current Role as Retail Store Manager
Neelam Sharma has been serving as a Retail Store Manager since 2003, accumulating over 21 years of experience in this role. She works across various flagship branches, where she oversees daily operations, staff management, and customer service initiatives. Her leadership has contributed to significant improvements in store performance and employee productivity.
Previous Experience in Retail Management
Before her current position, Neelam Sharma held several roles within the retail sector. She worked as a Sales Associate/Supervisor from 1998 to 2000 at the Chiswick Branch and as a Sales Supervisor from 2000 to 2001 at the West Ealing Branch. Additionally, she served as an Assistant to the Manager from 2001 to 2003 at the Ealing Broadway Branch. These positions provided her with a solid foundation in retail operations and customer engagement.
Education and Professional Qualifications
Neelam Sharma has pursued professional development in the jewelry industry. She studied at the Diamond Council of America, where she achieved a Professional Qualification in DCA. Additionally, she completed the NAJ JET Jewellers Professional Qualification at the National Association of Jewellers. These qualifications have equipped her with essential knowledge and skills relevant to her career in retail management.
Achievements in Retail Operations
Throughout her career, Neelam Sharma has made notable contributions to retail operations. She established a new store to enhance business operations and transformed a branch into a top sales store by providing exceptional customer service. She has also reduced store shrinkage by improving stock management processes and planned, developed, and trained thirty-five staff members at one of the company's busiest branches to optimize revenue and productivity.
Leadership and Staff Development
Neelam Sharma has demonstrated strong leadership skills by training and motivating staff to reach various managerial levels. She has created and delivered presentations to the CEO, directors, and shareholders, showcasing her ability to communicate effectively with senior management. Her efforts in staff development have played a crucial role in maximizing sales and enhancing overall store performance.